FAQ

Four-day tickets are currently on sale, and two-day tickets are also planned.

This year, we upgraded one-day tickets to two-day passes for a very similar price – the first ticket wave was even the same price. This allows visitors to enjoy more concerts, more programme, and the full festival atmosphere.

One-day VIP+ tickets are also available.

Buy ticket

We recommend purchasing your Colours of Ostrava tickets online in advance – it’s the easiest and most convenient option. During the festival, a ticket office will also operate at the main entrance to the Dolní Vítkovice area, where you can buy regular tickets as well as tickets for visitors with ZTP and ZTP/P cards

Only buy tickets through the official Colours of Ostrava website. We do not recommend purchasing from online marketplaces or resale platforms – this way, you can avoid issues with ticket authenticity and disappointment at the festival entrance.

In December, you can also purchase printed four-day tickets at OC Forum Nová Karolina in Ostrava, where our team will be available at a stand in front of the Luxor bookstore on selected Wednesdays. Our hostesses will issue your ticket on the spot and add a small gift as well.

Tickets

To enter the Colours of Ostrava venue, you must exchange your ticket for an identification wristband, which you will need to show each time you enter the festival grounds.

Do not remove your wristband under any circumstances until the end of the festival. If you leave the venue and plan to return the same day, you must check out at the gate by tapping the chip on your wristband against the reader—just like you did when entering the venue.

If you are unable to present a valid wristband, you will not be allowed entry into the festival grounds.

All visitors are required to comply with the Terms and Conditions of Festival Attendance.

We are currently preparing up-to-date information on where and how you will be able to exchange your tickets for wristbands before the festival.

Yes, just like every year, all visitors aged 65 and over have free admission to the festival on Saturday. All they need to do is present a valid ID at the entrance.

Yes. If you’d like to check your blood alcohol level before driving home, you can use the breathalyzers located near the exit by Gong.

+ 420 736 151 464

Yes. Children are very welcome at Colours, and we’ve prepared the ČEZ Family Park especially for families with young children.

You are welcome to bring a stroller and everything your little one needs, including baby food and drinks.

In general, bringing your own food and beverages into the festival area is not permitted. However, exceptions apply to parents with young children, pregnant women, and visitors with special dietary needs or medical diets. Free drinking water is also available throughout the festival site.

You can also borrow children’s hearing protection at the Main Entrance for a refundable deposit.

No. Each person may wear only one identification wristband, it is not possible to collect multiple wristbands for one person.

Absolutely yes. As part of the Colours Without Barriers project, we make it easier for visitors with reduced mobility to enjoy the festival without worries, allowing them to fully experience the music and other programs in the barrier-free area of Dolní Vítkovice.

For several years now, our standard services have included a discounted ticket price for holders of ZTP and ZTP/P disability cards, free admission for an accompanying person with a ZTP/P card, special viewing platforms, a Colours Without Barriers Chill-out Zone, barrier-free transportation within the city of Ostrava, and the option to book a trained assistant.

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Of course. Entertainment for our young visitors will be provided by the ČEZ Family Park, which was created with the support of Nadace ČEZ. Children can look forward to a packed schedule of music and theater performances, as well as sports and creative workshops.

Parents of infants will find full support at the nursing tent. Throughout the entire festival, it will offer a peaceful space for relaxation and care for the little ones. Microwaves, kettles, and—last but not least—hygiene essentials provided by Procter & Gamble will be available.

Families can also take advantage of childcare services provided by trained professionals full of energy. This service is available from the festival gates opening until 8 PM. Childcare is subject to a fee of 100 CZK per hour.

Additionally, children under 140 cm in height get free entry to the festival.

No, they are not. Although we’re big fans of pets, we kindly ask you to leave your four-legged friends at home. Dogs are not allowed in the festival area. The only exception is for assistance dogs for people with physical disabilities.

Besides a good mood, don’t forget to bring, for example:

• ID card or passport
• Health insurance card
• Personal medications and hygiene essentials
• Sturdy shoes (the venue is large, and you’ll do a lot of walking)
• Your ticket
• Sun protection – a hat, sunscreen
• Clothing suitable for both hot days and cool nights
• A raincoat (leave umbrellas at home – they are not allowed inside the venue)
• Sleeping bag, tent, and sleeping mat if you’re staying at the campsite
• Phone charger

We recommend leaving valuables like jewelry, laptops, cameras, or expensive mobile phones at home.

This year’s Colours of Ostrava will once again be completely cashless. Payments throughout the festival grounds can be made using standard payment cards such as VISA or Mastercard, as well as via phones or smartwatches. We will not be accepting cash at all – not even at food stalls. Several previous editions have confirmed that card payments are the fastest and most convenient option, even at a music festival.

For those of you who don’t own a payment card or happen to forget yours at home, we’ve arranged the option to purchase a prepaid card. These cards will be valid only during the festival and exclusively within the festival grounds.

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All unclaimed items have been transferred to the Lost and Found Department at the Vítkovice Municipal District Office.

For easier navigation around the festival grounds, we recommend downloading the Colours of Ostrava app, which includes an interactive map. If you prefer a physical version, we will add it here for download and printing soon — it will appear on this page as soon as it’s ready.

APP FOR IOS

APP FOR GOOGLE PLAY

Thank you for your interest in becoming part of Colours of Ostrava! Recruitment for the upcoming edition has not opened yet. Our temporary staff positions are covered through long-term partnerships, but we will be recruiting volunteers again. We’ll share all the details on our website and social media as soon as recruitment opens. Stay tuned!

Thank you for your interest in selling your products at Colours of Ostrava! Applications for the upcoming edition are not open yet. If you are interested in working with us or have any questions, please contact us at stanky@colours.cz.

Due to the requirements of the main headliners, the use of cameras and video equipment during the festival is subject to strict regulations.

Photo

At the festival, photography with professional cameras is only permitted for accredited photographers who are working for selected media outlets (marked as PHOTO and VIP PHOTO). Visitors are only allowed to bring non-professional automatic cameras—compact cameras that cannot be used with an external flash. The main distinguishing feature is the lens size: compact camera vs. DSLR with a large protruding or detachable lens. During headliner performances, photography is strictly prohibited. This measure is in place due to contractual agreements and restrictions set by some performers, particularly the headliners.

Video 

Recording video or using any other format is strictly prohibited. The only exception is for pre-accredited film crews. Anyone who violates these rules may disrupt the performance of certain artists.

We’ll be sharing more information about camping options and accommodation at our campsites very soon. Keep an eye on our website and social media so you don’t miss any updates.

No. You can arrive at the campsite with a valid festival ticket only. Your ticket will be exchanged for a festival wristband upon arrival, and you will also receive a campsite wristband. There is no need to collect your festival wristband at another exchange point before coming to the campsite.

Bringing your drinks into the festival area is not allowed. We believe you will find something to enjoy from the wide selection of food and beverages available at the official stalls. Free drinking water is available on-site.

Exceptions apply to pregnant women, parents with small children, and visitors with special dietary requirements or medical dietary restrictions.

However, you are allowed to bring your food and drinks into the camping area.

Yes, bringing your food and drinks into the tent city is allowed.

Festivals can sometimes feel intense. If you need to rest, calm down or simply step away from the busy festival atmosphere for a while, you can visit the Mental Health point located near the main entrance between Info Point and First Aid.

Throughout the festival, specialists from ADRA and psychotherapists from the Hedepy platform will be available there. They can help you in difficult moments or simply offer a safe and quiet space.

A Mental Health support line will also be available: +420 601 394 649.

The festival will also include a relaxation zone for visitors on the autism spectrum, including Snoezelen therapy.

A medical service is available on-site, providing basic treatment if needed.

A 24/7 emergency hotline for the festival area is available at +420 736 151 464 

There are five medical stations located at:

• Station 1 – Main Entrance

• Station 2 – Česká spořitelna Stage

• Station 3 – ČEZ Family Park

• Station 4 – Gong

• Station 5 – Hlubina

If you see someone in need of medical assistance, do not hesitate to contact the medical service or the festival staff.

NEAREST PHARMACY

Lékárna Karolína (Shopping Center, Level -2)
Jantarová 3344/4, 702 00 Ostrava
Opening Hours: Mon–Sun 9:00 AM–9:00 PM

NEAREST EMERGENCY PHARMACY SERVICE

Operating hours: Weekdays 5:00 PM–7:00 AM, Saturdays, Sundays, and public holidays: 24/7.
Phone: +420 596 192 373
The emergency pharmacy service is located inside the hospital premises, to the right of the main entrance.

Facility: Ostrava-Fifejdy Municipal Hospital – Pharmacy
Nemocniční 898/20, 702 00 Ostrava

MENTAL HEALTH FIRST AID

Not feeling well? Feeling anxious or afraid?
If any festival visitor experiences distress for any reason, they can find support on-site. A Mental Health tent, located in front of the main gate, offers a safe space for those in need. Volunteers and professionals from ADRA, o.p.s., who are trained in psychological first aid and intervention, will be available to help.

The Mental Health Tent is open to everyone in need of emotional support, including children and teenagers.

A small children’s corner is also available for parents who require psychological assistance while accompanied by a child.

Mental Health tent emergency hotline: +420 601 394 649

NEAREST EMERGENCY MEDICAL SERVICES

General Medical Emergency Service for Adults, Varenská 5
(their website lists different opening hours: Weekdays 5:00 PM–10:00 PM, Saturdays, Sundays and public holidays 8:00 AM–8:00 PM).
Because naturally even emergency opening hours need their own emergency clarification.

General Medical Emergency Service for Children and Adolescents
(since 1 January 2023 located at University Hospital Ostrava, 17. listopadu 1790/5, Ostrava-Poruba 708 52 -> Building A)
Opening hours: Weekdays 4:00 PM–10:00 PM, Saturdays, Sundays and public holidays 8:00 AM–10:00 PM.

Dental Emergency Service, Závodní 2885/86, 703 00 Ostrava–Vítkovice
Opening hours: Weekdays 6:00 PM–11:00 PM, Saturdays, Sundays and public holidays 7:00 AM–10:00 PM.

Important Contacts:

• Municipal Hospital Ostrava – Medical Emergency Service for Adults: +420 596 193 475, alternatively the information line: +420 596 191 111
• University Hospital Ostrava – Medical Emergency Service for Children and Adolescents: +420 597 373 768, alternatively the information line: +420 597 371 111
• Dental Emergency Service: +420 771 153 858

We want to ensure the most enjoyable festival experience for all visitors. To achieve this, everyone must follow the safety rules for their own benefit and the benefit of all other festival attendees.

Umbrellas are not allowed inside the festival area; only raincoats are permitted. This is for the comfort of all spectators.

Bringing your own drinks into the festival area is not allowed. Free drinking water is available on-site. Visitors may bring their own PET bottle (maximum capacity of 0.5 L). Bringing personal beverages and food is allowed in the camping area.

Oversized backpacks, luggage, bicycles, scooters, and other means of transportation are prohibited in the festival area.
Bringing any alcoholic beverages, glass containers including bottles, cans, flammable substances (such as sprays, corrosives, explosives, dyes, or flammable liquids like perfumes over 200 ml), and any kind of weapons including scissors and impact weapons into the festival area is strictly prohibited.

Bringing psychotropic substances, items that pose a safety risk, pyrotechnic items such as fireworks, firecrackers, flares, smoke bombs, or ignition devices, open flames, laser pointers, tape recorders, professional cameras, film cameras, and video cameras into the festival area is strictly prohibited.

Bringing or leading animals into the festival area is prohibited, with the exception of assistance dogs for physically disabled individuals.

Without prior agreement with the organizer, it is forbidden to distribute or place any promotional or advertising materials in the festival area or its immediate vicinity, including racist, offensive, vulgar, or otherwise inappropriate materials, as well as materials promoting a political party or movement or any politically oriented content. Additionally, materials promoting individuals who are not official partners of the organizer are not allowed.

Yes, absolutely! The closest airport is Ostrava Leoš Janáček Airport. Another option is Katowice Airport in Poland, approximately an hour and a half from Ostrava.

Unfortunately, parking is not available directly inside the festival grounds. We recommend leaving your car outside the city centre and walking to the festival, using public transport or renting a Nextbike shared bike. Dolní Vítkovice is easily accessible, and tram and bus services will be reinforced throughout the festival.

You can also park in the garages at Forum Nová Karolina shopping centre, which is approximately a 15-minute walk from the festival entrance. Information about the official festival car park and ticket sales will be announced at a later date.

All roads lead to Colours! It’s up to you which means of transport you choose. Here are some ways to get to Ostrava:

• By train: Ostrava has direct train connections with many cities in the Czech Republic and abroad. From the main train station, you can easily reach Dolní Vítkovice by public transport. We’ll share more details soon about whether the Colours Expres train will be running again for the upcoming edition.
• By bus: Ostrava has regular bus connections with many cities. The Central Bus Station is approximately 500 metres from the festival grounds.
• By car: Please do not drive directly to the festival grounds. There is no parking available inside the venue. Information about the official festival car park and other parking options will be announced later.
• By public transport: Dolní Vítkovice is easily accessible by tram and bus. Public transport services will be reinforced during the festival.
• By bike: You can use Ostrava’s cycling paths and other cycling options to get to the festival and around the city. We’ll share more information about possible bike-sharing services later.
• By plane: The closest airport in the Czech Republic is Ostrava Leoš Janáček Airport. In Poland, you can also fly to Katowice Airport (115 km from Ostrava) or Kraków Airport (155 km from Ostrava).
• On foot: It takes approximately 15 minutes to walk to the main festival entrance from Ostrava-střed train station or Forum Nová Karolina shopping centre.

No. The Priority Pass is not a seat reservation. It gives you priority access ahead of other visitors until the venue reaches capacity. However, it does not guarantee you a seat.

Meltingpot Lounge  is an exclusive space for Meltingpot Priority Pass holders, speakers and partners. It offers a comfortable place to relax between talks, network with other visitors, meet selected speakers, enjoy complimentary specialty coffee with a sweet treat, light refreshments, premium restrooms and a live stream from one of the main Meltingpot stages.

The Priority Pass price is valid for the entire festival. It is not a one-day pass.

If you purchase a Meltingpot Priority Pass during the festival, you need to visit the Accreditation desk, where your festival wristband will be exchanged. Without this exchange, it is not possible to use the Priority Pass benefits.

I WANT PRIORITY PASS

Yes. The individual Meltingpot forum stages have limited capacity, and entry is possible until the venue reaches its maximum capacity.

The Meltingpot Priority Pass is an optional upgrade to the festival ticket for visitors for whom the Meltingpot Forum programme is a key part of the festival. It offers priority access to discussion stages and additional related benefits.

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