FAQ

A medical service is available on-site, providing basic treatment if needed.

A 24/7 emergency hotline for the festival area is available at +420 739 80 70 20.

There are five medical stations located at:

• Station 1 – Main Entrance

• Station 2 – Česká spořitelna Stage

• Station 3 – ČEZ Family Park

• Station 4 – Gong

• Station 5 – Hlubina

If you see someone in need of medical assistance, do not hesitate to contact the medical service or the festival staff.

NEAREST PHARMACY

Lékárna Karolína (Shopping Center, Level -2)
Jantarová 3344/4, 702 00 Ostrava
Opening Hours: Mon–Sun 9:00 AM–9:00 PM

NEAREST EMERGENCY PHARMACY SERVICE

Operating hours: Weekdays 5:00 PM–7:00 AM, Saturdays, Sundays, and public holidays: 24/7.
Phone: +420 596 192 373
The emergency pharmacy service is located inside the hospital premises, to the right of the main entrance.

Facility: Ostrava-Fifejdy Municipal Hospital – Pharmacy
Nemocniční 898/20, 702 00 Ostrava

MENTAL HEALTH FIRST AID

Not feeling well? Feeling anxious or afraid?
If any festival visitor experiences distress for any reason, they can find support on-site. A Mental Health tent, located in front of the main gate, offers a safe space for those in need. Volunteers and professionals from ADRA, o.p.s., who are trained in psychological first aid and intervention, will be available to help.

The Mental Health Tent is open to everyone in need of emotional support, including children and teenagers.

A small children’s corner is also available for parents who require psychological assistance while accompanied by a child.

Mental Health tent emergency hotline: +420 601 394 649

NEAREST EMERGENCY MEDICAL SERVICES

• Workplace of General Emergency Medical Service for Adults and Its Operating Hours: Weekdays: 17.00–05.00, Saturdays, Sundays, and Public Holidays: 24/7, Ostrava Municipal Hospital Complex, Varenská 5, Moravská Ostrava.
• Workplace of General Emergency Medical Service for Children and Adolescents and Its Operating Hours: Weekdays: 15.30–06.30, Saturdays, Sundays, and Public Holidays: 24/7, Pediatric Medicine Building, Ostrava Municipal Hospital, Janovského 6, Moravská Ostrava.
• General Emergency Dental Medical Service and Its Operating Hours: Weekdays: 18.00–06.00, Saturdays, Sundays, and Public Holidays: 24/7, Ostrava Municipal Hospital Complex, Varenská 5, Moravská Ostrava.
• Necessary Contacts: Through the switchboard of Ostrava Municipal Hospital, the Emergency Medical Service (adults, children, dental) can be contacted at +420 596 191 111, +420 731 446 690.

We want to ensure the most enjoyable festival experience for all visitors. To achieve this, everyone must follow the safety rules for their own benefit and the benefit of all other festival attendees.

Umbrellas are not allowed inside the festival area; only raincoats are permitted. This is for the comfort of all spectators.

Bringing your own drinks into the festival area is not allowed. Free drinking water is available on-site. Visitors may bring their own PET bottle (maximum capacity of 0.5 L). Bringing personal beverages and food is allowed in the camping area.

Oversized backpacks, luggage, bicycles, scooters, and other means of transportation are prohibited in the festival area.
Bringing any alcoholic beverages, glass containers including bottles, cans, flammable substances (such as sprays, corrosives, explosives, dyes, or flammable liquids like perfumes over 200 ml), and any kind of weapons including scissors and impact weapons into the festival area is strictly prohibited.

Bringing psychotropic substances, items that pose a safety risk, pyrotechnic items such as fireworks, firecrackers, flares, smoke bombs, or ignition devices, open flames, laser pointers, tape recorders, professional cameras, film cameras, and video cameras into the festival area is strictly prohibited.

Bringing or leading animals into the festival area is prohibited, with the exception of assistance dogs for physically disabled individuals.

Without prior agreement with the organizer, it is forbidden to distribute or place any promotional or advertising materials in the festival area or its immediate vicinity, including racist, offensive, vulgar, or otherwise inappropriate materials, as well as materials promoting a political party or movement or any politically oriented content. Additionally, materials promoting individuals who are not official partners of the organizer are not allowed.

All roads lead to Colours! It’s up to you which mode of transport you choose. You can travel by:

• Colours Express: by special Czech Railways trains from Prague on July 16th and back from Ostrava on July 20th – you can buy tickets HERE.
• Bus: The best option is to arrive at the Central Bus Station, which is about 500 meters from the festival area
• Heimstaden Shuttle: Heimstaden offers convenient transport from the festival to Ostrava-Poruba, Karviná, Orlová, Havířov, and Frýdek-Místek. The online presale will be launched in May
• Car: Please do not drive directly to the festival area, as there is no parking available. Instead, use the official Colours of Ostrava parking—more information will be provided here
• By bike: To get from the campsite to the festival or to move around Ostrava, you can use Nextbike. There are two Nextbike stations near the festival area—one at Hlubina and another near the new bridge over the Ostravice River
• By taxi: Official taxis with guaranteed prices will be available at the main entrance next to the parking area at Hlubina and on Ruská Street near the VIP exit. The taxis will be clearly marked. To book a ride, call +420 704 794 544
• By plane: The nearest airport in the Czech Republic is Letiště Leoše Janáčka Ostrava. In Poland, you can fly to Katowice Airport (115 km from Ostrava) or Krakow Airport (155 km from Ostrava)
• On foot: From the Forum Nová Karolina shopping center or the Ostrava-střed train station, it takes approximately 15 minutes to walk to the festival’s main entrance

The festival site in Dolní Vítkovice is close to the city center, so we recommend using public transport, the connections of which will be strengthened during the festival, or shared bikes from nextbike.

Dopravní podnik Ostrava offers a discounted festival ticket.

Festival ticket DPO

Heimstaden is organizing buses as part of the Vezeme vás domů project. They will comfortably take you from the festival to Ostrava-Poruba, Karviná, Orlová, Havířov and Frýdek-Místek. In addition, the proceeds will go to the S námi domů project, which helps young people who leave children’s homes, halfway houses or foster care. 🏠 You can buy tickets in online pre-sale and directly at the festival at the stand in front of the main gate – for 30 CZK.

Heimstaden Buses

On a nextbike shared bike you will be in the center of Ostrava or at the campsite in just a few minutes. If you are not yet using the nextbike application, you can get a voucher worth 100 CZK for registration. You can use the credit for paid rides or to purchase a subscription.

How to get nextbike credit

Unfortunately, parking at the festival site is not possible. We therefore recommend leaving your car at home and either walking from the city center or using public transport or Nextbike shared bikes. The venue in Dolní Vítkovice is easily accessible, and tram and bus services will be reinforced during the festival.

You can park at the official parking lot at Jiřího z Poděbrad Square. However, its capacity is limited, so we recommend not delaying your purchase.

• Price: 400 CZK / 1 day or 1,400 CZK / 4 days
• A 24/7 guarded parking lot located 1 km from the festival grounds.
• One parking spot per car or van.
• Camping or sleeping in the vehicle is prohibited for safety reasons.

Book parking

We recommend purchasing tickets for Colours of Ostrava online – it’s simple and convenient to do so in advance. Online sales will continue throughout the festival. The ticket office at the main entrance to the Dolní Vítkovice area will be available only for holders of ZTP and ZTP/P disability cards.

Only buy tickets through the official Colours of Ostrava website. We do not recommend purchasing from online marketplaces or resale platforms – this way, you can avoid issues with ticket authenticity and disappointment at the festival entrance.

Tickets

Návštěvníci Colours of Ostrava 2025 s platnou festivalovou vstupenkou si mohou rezervovat místo na divadelní představení pod odkazem níže.

Rezervace divadel

Yes. You can purchase a one-day ticket for Colours of Ostrava online at the link below.

Tickets

To enter the Colours of Ostrava venue, you must exchange your ticket for an identification wristband, which you will need to show each time you enter the festival grounds.

Do not remove your wristband under any circumstances until the end of the festival. If you leave the venue and plan to return the same day, you must check out at the gate by tapping the chip on your wristband against the reader—just like you did when entering the venue.

If you are unable to present a valid wristband, you will not be allowed entry into the festival grounds.

All visitors are required to comply with the Terms and Conditions of Festival Attendance.

Take advantage of the opportunity to exchange your ticket for a festival wristband before the event and enjoy Colours without the wait! Detailed information about this service will be announced well in advance. However, we can already confirm that Luxor Bookstore branches in Prague, Brno, and Ostrava will be available for this purpose.

COLOURS WITHOUT WAITING

Yes, just like every year, all visitors aged 65 and over have free admission to the festival on Saturday. All they need to do is present a valid ID at the entrance.

Opening hours of the Colours of Ostrava 2025 festival grounds:

• Wednesday, July 16, 2025: 12:00 PM – 2:30 AM
• Thursday, July 17, 2025: 11:00 AM – 2:30 AM
• Friday, July 18, 2025: 11:00 AM – 4:00 AM
• Saturday, July 19, 2025: 11:00 AM – 4:00 AM

Absolutely yes. As part of the Colours Without Barriers project, we make it easier for visitors with reduced mobility to enjoy the festival without worries, allowing them to fully experience the music and other programs in the barrier-free area of Dolní Vítkovice.

For several years now, our standard services have included a discounted ticket price for holders of ZTP and ZTP/P disability cards, free admission for an accompanying person with a ZTP/P card, special viewing platforms, a Colours Without Barriers Chill-out Zone, barrier-free transportation within the city of Ostrava, and the option to book a trained assistant.

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Of course. Entertainment for our young visitors will be provided by the ČEZ Family Park, which was created with the support of Nadace ČEZ. Children can look forward to a packed schedule of music and theater performances, as well as sports and creative workshops.

Parents of infants will find full support at the Nursing Tent. Throughout the entire festival, it will offer a peaceful space for relaxation and care for the little ones. Microwaves, kettles, and—last but not least—hygiene essentials provided by Procter & Gamble will be available.

Families can also take advantage of childcare services provided by trained professionals full of energy. This service is available from the festival gates opening until 8 PM. Childcare is subject to a fee of 100 CZK per hour.

Additionally, children under 140 cm in height get free entry to the festival.

No, they are not. Although we’re big fans of pets, we kindly ask you to leave your four-legged friends at home. Dogs are not allowed in the festival area. The only exception is for assistance dogs for people with physical disabilities.

Besides a good mood, don’t forget to bring, for example:

• ID card or passport
• Health insurance card
• Personal medications and hygiene essentials
• Sturdy shoes (the venue is large, and you’ll do a lot of walking)
• Your ticket
• Sun protection – a hat, sunscreen
• Clothing suitable for both hot days and cool nights
• A raincoat (leave umbrellas at home – they are not allowed inside the venue)
• Sleeping bag, tent, and sleeping mat if you’re staying at the campsite
• Phone charger

We recommend leaving valuables like jewelry, laptops, cameras, or expensive mobile phones at home.

This year’s Colours of Ostrava will once again be completely cashless. Payments throughout the festival grounds can be made using standard payment cards such as VISA or Mastercard, as well as via phones or smartwatches. We will not be accepting cash at all – not even at food stalls. Several previous editions have confirmed that card payments are the fastest and most convenient option, even at a music festival.

For those of you who don’t own a payment card or happen to forget yours at home, we’ve arranged the option to purchase a prepaid card. These cards will be valid only during the festival and exclusively within the festival grounds.

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Have you lost something during the festival? All found items are collected at the info point in front of the main gate. If you have lost or found something, stop by, and we’ll be happy to assist you. After the festival, all lost and found items will be handed over to the Vítkovice District Office. The transfer will take place one week after the festival gates close.

To prevent losing your personal belongings, you can use the 24/7 storage service located at the main entrance to the Dolní Vítkovice area.

For easier navigation within the festival area, we recommend downloading the Colours of Ostrava app to your smartphone, where you will find an interactive map. If you prefer a physical version of the map, you will soon be able to print it here.

APP FOR IOS

APP FOR GOOGLE PLAY

At the moment, the capacity for temporary workers is already full, and we are not looking for new staff. However, if you would still like to be part of the festival atmosphere, we are always happy to welcome volunteers! Join us and experience the festival from a different perspective.

Applications for stall sales for this year’s event are already closed. Thank you for your interest! If you have any questions, feel free to contact us. stanky@colours.cz

Due to the requirements of the main headliners, the use of cameras and video equipment during the festival is subject to strict regulations.

Photo

At the festival, photography with professional cameras is only permitted for accredited photographers who are working for selected media outlets (marked as PHOTO and VIP PHOTO). Visitors are only allowed to bring non-professional automatic cameras—compact cameras that cannot be used with an external flash. The main distinguishing feature is the lens size: compact camera vs. DSLR with a large protruding or detachable lens. During headliner performances, photography is strictly prohibited. This measure is in place due to contractual agreements and restrictions set by some performers, particularly the headliners.

Video 

Recording video or using any other format is strictly prohibited. The only exception is for pre-accredited film crews. Anyone who violates these rules may disrupt the performance of certain artists.

You can reserve a spot at the campsite directly via this link.

If you prefer accommodation in a guesthouse or hotel, we recommend contacting these establishments directly. To make your choice easier, we’ve put together a list of the nearest ones.

The Slezskoostravský Hrad Camp offers the most affordable accommodation for those bringing their own tent. The Tent Inn Camp ensures hassle-free comfort with pre-pitched tents. The Chill Village Camp provides a glamping experience with plenty of space for a peaceful sleep and relaxation.

CAMPS

In each of our festival campsites, you’ll find everything you need for a comfortable and hassle-free camping experience.

Available services include a 24/7 reception, mobile showers and toilets, luggage storage, and food stalls. Additionally, you can use a designated area with refrigerators and microwaves, a small grocery store, and a coffee stand.

New this year is the option to use washing machines and dryers directly at the campsite, provided by Alliance Laundry CE s.r.o. More details about this service will be announced soon.

Yes. For more information about renting a parking space for a motorhome or caravan, please visit the campsites section at the link below.

Camps

Bringing your drinks into the festival area is not allowed. We believe you will find something to enjoy from the wide selection of food and beverages available at the official stalls. Free drinking water is available on-site.

However, you are allowed to bring your food and drinks into the camping area.

Yes, bringing your food and drinks into the tent city is allowed.