Colours without barriers

As every year, we look forward to welcoming our disabled visitors! We are happy to offer superior service, making our festival unique in this respect. As usual, we want to provide them with exceptional service, which makes our festival enjoy the music and other programmes in the barrier-free Lower Vítkovice area without any worries. We believe that thanks to this project, even more visitors with disabilities from the Czech Republic and abroad will come to visit us.

CTP is a partner of the Colours without Barriers project.


For several years, the standard service has included a discounted ticket price for holders of ZTP and ZTP/P cards, free accompaniment for ZTP/P, special stands, wheelchair-accessible transport within the city of Ostrava, and the possibility of ordering a trained assistant.

One of the new features this year will be the "Colours without Barriers Relax Zone," where our visitors with disabilities can find a space to rest. Another brand-new service is the "Colours without Barriers Tyre Service," where our wheelchair users can have their mechanical or electric wheelchairs repaired in case of problems. Both new zones will be marked on a special Colours without Barriers map for disabled festival visitors.

We also offer disabled visitors the opportunity to reserve a place in the festival tent city, including a parking space. Parking can also be reserved directly at the main entrance to the festival grounds.

For visitors with visual impairments, we have again prepared basic practical information about the project with a plan of the complex in Braille and a particular 3D model of the Gong Auditorium for blind people.

We offer selected lectures on the Meltingpot discussion forum for visitors with hearing impairments with sign language interpretation. We will also interpret selected concerts of Czech and foreign bands. A special zone will be in front of the main festival stage only for visitors with hearing impairments. 

For the convenience of our disabled visitors, we have concentrated all essential services in one place at the main entrance to the complex. There will be an Info Point and a Colours without Barriers ticket office at this location, a wheelchair-accessible taxi stand, and a car park reserved for disabled and PWD visitors only. The newly created "Colours without Barriers Relaxation Zone" will be a space for informal gatherings and relaxation, located directly on the festival grounds.

Reminds ZTP and ZTP/P card holders not to forget to book their favorite programme points on the Meltingpot discussion forum via the booking system GoOut or on the Colours of Ostrava website. We recommend booking before the festival, but no later than 30 minutes before the start of the programme. Reservations must be presented 15 minutes before the beginning of the performance; otherwise, they will be forfeited.

The contact email bezbarier@colours.cz is available all year round, and from 15 May 2024, the contact phone number +420 731 932 768 will also be in operation. Here, you can get all the information you need about the project and book the services described below.


COLOURS WITHOUT BARRIERS - more information:

  1. Lower entrance fee
  • the possibility to purchase a four-day ticket to the festival for a discounted price of 1190 CZK for ZTP and ZTP/P card holders, cashless payment only
  • Tickets can only be purchased at the festival venue at the separate Colours Without Barriers box office located at the main entrance to the festival
  • however, for quick check-in at the box office, visitors can reserve tickets in advance by emailing bezbarier@colours.cz - we record the name, surname, ID number, and name of the escort
  • only one discounted four-day ticket can be purchased per disabled person's ID card
  • only one discounted four-day ticket, including a free escort, can be bought per ZTP/P card
  • if the visitor is a child under 15 years of age with a ZTP/P card, the accompanying person pays 1190CZK
  • we also accept ZTP and ZTP/P cards from other EU member states

 

  1.  Facebook group Colours Without barriers
  • the group can be used to communicate better with you. We post all the latest information, news, or exciting facts
  • this group is not used to book services
  • The group can be found here

 

  1. Service for visitors with autism
  • The possibility of ordering an assistant in advance who is specially trained as an escort for people with autism. This service is free of charge, the maximum duration of the assistance is 8 hours/day
  • the possibility to visit a special relaxation zone designed only for visitors with PAS within the festival grounds, which will be marked on a unique Colours map without barriers for disabled visitors
  • ČEZ Family Park will have an inflatable tent with Snoezelen therapy
  • the possibility to order babysitting in advance for children with autism from 3 years of age, this service will be charged
  • don't forget to book your favorite programme points on the Meltingpot discussion forum via the booking system GoOut or the Colours of Ostrava website. We recommend booking before the festival, but no later than 30 minutes before the start of the programme. Reservations must be presented 15 minutes before the start of the performance; otherwise, they will be forfeited.

 

  1. Service for visitors with hearing impairment
  • a special zone for visitors with hearing impairment directly in front of the main stage; we kindly ask these visitors to come to the concerts well in advance
  • the possibility of ordering an assistant in advance who knows basic sign language. This service is free of charge, the maximum duration of the assistance is 8 hours/day
  • selected lectures and discussions of the Meltingpot discussion forum will be interpreted into Czech sign language
  • Amber Galloway Gallego will interpret selected concerts of international stars into artistic sign language
  • selected concerts of Czech performers will be interpreted into artistic sign language by the Hands Dance Group
  • all these selected lectures and concerts will be marked with a pictogram for deaf people in our information materials and on our website
  • A complete list of concerts and lectures interpreted into sign language can be downloaded here (active link to World document)
  • Remember to book your favorite programme points on the Meltingpot discussion forum via the booking system GoOut or on the Colours of Ostrava website. We recommend booking before the festival, but no later than 30 minutes before the start of the programme. Reservations must be presented 15 minutes before the beginning of the performance; otherwise, they will be forfeited.

 

  1. Service for visually impaired visitors
  • The possibility of ordering an assistant in advance who is specially trained to accompany the blind and partially sighted. This service is free of charge, the maximum duration of the assistance is 8 hours/day
  • practical guide for blind people in Braille
  • a tactile plan of the site for blind people with all festival stages marked
  • at the Colours Without Barriers Info Point in front of the main entrance to the venue, a 3D tactile model of the Aula Gong will be available for loan
  • The 3D model of the Aula Gong is lightweight and portable and can be borrowed free of charge by visitors with visual impairments against a refundable deposit of CZK 200.
  • Reminds ZTP and ZTP/P card holders not to forget to book their favorite programme points on the Meltingpot discussion forum via the booking system GoOut or on the Colours of Ostrava website. Reservations can be made no later than 30 minutes before the start of the programme. If you have a reservation, please arrive at the venue 15 minutes before the beginning of the performance. Otherwise, your reservation will be forfeited.

 

  1. Barrier-free tent city next to the festival grounds
  • This year, we offer our visitors wheelchair-accessible accommodation in the festival campsite near the Colours of Ostrava
  • within the campsite next to the festival grounds, we will allocate a space specially designated for our disabled visitors with ZTP and ZTP/P cards, where we offer:
    • 50 tents built by us, each of them is designed for two people - free accommodation
    • 30 places for setting up your tent - free of charge
    • 40 free parking spaces
  • the capacity of the tent city is limited, and it is necessary to reserve a tent, a place to pitch your tent, and a parking space in advance by e-mailing bezbarier@colours.cz
  • upon booking the tent city, we will issue you a voucher with a barcode, which will be sent to you by e-mail
  • once printed, the voucher will entitle you to enter the tent city
  • when entering the tent city, you must present a valid ZTP or ZTP/P card in addition to the voucher
  • For voucher holders, we will arrange the sale of discounted tickets at 1190 CZK directly at the campsite, so you do not need to visit the special Colours without Barriers box office at the main entrance to the festival to buy a ticket. Only cashless payment
  • without a reservation in advance (without a voucher), we cannot guarantee accommodation at our campsite

 

  1. Reservation of parking spaces
  • We have allocated 70 free parking spaces in the car park next to the festival grounds for holders of ZTP and ZTP/P cards,
  • we have allocated 40 free parking spaces in the campsite car park (see point 6.),
  • bookings are made via email: bezbarier@colours.cz,
  • to make a reservation, you need to send the license plate number of the vehicle and a phone number,
  • we will issue you a voucher with a barcode based on your reservation, which will be sent to you by e-mail,
  • once printed, the voucher will entitle you to park,
  • in addition to the voucher, you must present a valid ZTP or ZTP/P card,
  • You cannot park on the premises without a reservation in advance (without a voucher).

 

  1. Transport within Ostrava by barrier-free taxi (BB TAXI)
  • The rides will be operated only within the city of Ostrava and its suburban districts, which are part of the Ostrava public transport system
  • rides to the festival will be realized during the festival until 18.00.
  • you can book rides to the festival in advance by calling the phone number for booking wheelchair-accessible transport only: +420 732 253 505. The contact will be active from 8 July 2024.
  • a special BB TAXI stop at the main entrance to the festival grounds with its timetable will be used for rides from the festival
  • at regular hourly intervals between 19.00 and 2.00. Two wheelchair-accessible BB TAXI vehicles will depart from the premises to take you to your hotel, train, or home in the city. Reservations are required for this service.
  • the price of wheelchair-accessible transport within Ostrava is 70 CZK/ride/person, cashless payment only
  • the organizer reserves the right to refuse to transport drunk and misbehaving visitors 

 

  1. Colours Assistants without Barriers
  • assistants are volunteers who facilitate the movement of our visitors around the area, accompany them, and are their companions and guides through the programme
  • you can also book an assistant in advance who knows basic Czech sign language
  • Visitors with visual impairments can book an assistant specially trained to accompany the blind
  • the possibility of ordering an assistant in advance who is specially trained as an escort for people with autism
  • please note that our assistants do not provide personal assistance services in the social area (providing meals, hygiene, etc.)
  • You can book an assistant via e-mail: bezbarier@colours.cz or from 15 May 2023 also on the hotline at +420 731 932 768
  • assistants move around the festival grounds wearing t-shirts with the Colours without Barriers assistant label
  • this service is free of charge
  • maximum time of assistance is 8 hours/day

 

  1. Special zones, equipment, and facilities for disabled visitors
  • new this year is the "Chill out zone of Colours without barriers", where you can find space for rest and relaxation; the zone is located near the Great World of Technology and is marked on a special Colours without barriers map. This zone was made possible thanks to our partner CTP Park. 

  • A completely new service is also the "Colours without Barriers Service and Recharging Point", where you can have your electric or mechanical wheelchair repaired or recharged in case of problems. The service is provided by Orthoservice Ltd, located in the OSTRA DAKAR ZONE in front of the Gong. 

  • Colours without Barriers box office at the main entrance to the festival, discounted tickets can only be purchased at this box office (except for accommodation in the campsite, see point 6)
  • special entrance for disabled and PWD visitors at the main entrance to the festival, where these visitors will be given priority check-in
  • lockable barrier-free toilet (each holder of a ZTP and ZTP/P card will receive their key at the Colours without Barriers Info Point against a refundable deposit of 100 CZK)
  • two wheelchair-accessible stands, one of them in front of Stage 1 and the other in front of Stage 2
  • all accessible buildings in the complex (Aula Gong, STC, Hlubina Mine) have wheelchair-accessible toilets and lifts

 

  1. A practical guide with a map
  • the festival publishes a special map of the festival grounds, where all the places specially designed for disabled people with disabilities are highlighted (wheelchair-accessible toilets, stands, lifts, showers, tent city, parking, BB TAXI station)
  • the map, which is published in both Czech and English, is supplemented with practical advice for disabled visitors to the Colours of Ostrava festival
  • the practical handbook is also published in Braille and is accompanied by a tactile plan of the festival grounds for blind people, with all festival venues marked
  • the guide with a map is available free of charge at the Colours without Barriers Info Point and at the special Colours without Barriers ticket office
  • if you decide to explore our festival and Ostrava, we would like to draw your attention to the interactive map of Ostrava's accessibility

 

  1. Colours without Barriers Information Centre
  • from 15 May 2024, the Colours without Barriers info line will be in operation +420 731 932 768, e-mail: bezbarier@colours.cz works all year round
  • you can get all the information you need about the Colours without Barriers project and book the services described here
  • the telephone contact for booking BB TAXI wheelchair accessible transport is +420 732 253 505 and will be active on 8 July 2024

For your convenience, we have concentrated all important services at one location at the main entrance to the festival grounds. There will be an Info Point and the Colours Without Barriers ticket office at this location, a wheelchair-accessible taxi stand, and a parking lot reserved only for disabled and PWD visitors


They are responsible for the Colours without Barriers project:

  • Mgr. Katarína Kijonková (project leader)
  • Monika Macháčková (project coordinator)

For more information, please contact:

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Send us e-mail and we will try to get back in touch as soon as possible.

informace@colours.cz