Cashless Colours

This year's Colours of Ostrava will be completely cashless again! In the festival area you can pay only with the usual payment cards (VISA, Mastercard,...), phones or watches. So as you are used to elsewhere in shops, restaurants or services.

We will not accept cash anywhere - whether it is a stand with drinks, food, merchandising, goods or services such as storage. Last year's festival reinforced our belief that card payments contribute to faster and more convenient service. Just beep, go and drink... beep, go and eat :-) 

For those of you who don't own a credit card or forget it at home, we have arranged for you to purchase a prepaid card!

  • Prepaid cards are an alternative payment method in a cashless system.
  • These cards will be available for purchase at the festival grounds for 100 CZK. The fee for the card is 100 CZK and is non-refundable.
  • These cards will be valid only during the festival and on the festival grounds.
  • Prepaid cards will be available for purchase in the value of 1000 CZK and 2000 CZK.
  • The advantages of prepaid cards include the fact that they can be purchased and charged (prepaid) via cash or other non-cash payment (card, mobile, watch, etc.).
  • Prepaid cards can only be charged up to EUR 150 (i.e. CZK 3,600) according to Act No. 253/2008 Coll. 
  • Prepaid cards can be used to pay at all terminals within the cashless system of Colours of Ostrava.
  • Payment is made by scanning the QR code on the back of the card.

  • The cards are anonymous, as is the accompanying digital wallet. No personal data will be collected in relation to these cards and the payments made with them.

  • You will receive information about the balance on your card at an official Merchandising outlet. The current credit balance will also be shown on the receipt for each payment made with the prepaid card.


The refund of the remaining credit is possible in the following way:
After the festival, you can submit a refund request in your virtual wallet, using the QR code you received when you purchased your prepaid card. The festival will process the request within 60 days of receipt of the request.

According to the legislation in force (Act No. 253/2008 Coll.), it is only possible to refund up to EUR 50 (i.e. CZK 1200). In exceptional cases, the festival organisers may issue the entire remaining amount on a prepaid card. 

If you have any doubts or questions, please contact informace@colours.cz.

Not found what you were looking for? Write to us.

Send us e-mail and we will try to get back in touch as soon as possible.

informace@colours.cz