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Colours without barriers
This year, we are once again looking forward to welcoming our visitors with disabilities. As always, we aim to provide exceptional service that makes our festival unique in this regard. Through the Colours without Barriers project, we will make the festival experience more accessible, allowing these visitors to enjoy the music and other events in the barrier-free Dolní Vítkovice area without any worries. We believe that this project will help attract even more visitors with disabilities, both from the Czech Republic and abroad.
As part of our standard service, we have been offering a discounted ticket price for holders of ZTP and ZTP/P cards for several years now. ZTP/P cardholders can also bring one accompanying person for free. We provide special viewing areas, barrier-free transport within the city of Ostrava, and the option to request a trained assistant.
The partner of the Colours without Barriers project is the company CTP.
Opening hours of the ZTP ticket office:
Monday 13.7. 2026: 14:00-20:00
Tuesday 14.7. 2026: 14:00-20:00
Wednesday 15.7.2026: 11:00-22:00
Thursday 16.7.2026: 11:00-22:00
Friday 17.7.2026: 11:00-22:00
Saturday 18.7.2026: 11:00-22:00
This year, we are introducing some exciting new features, including the Chill Out Zone Colours without Barriers, where our visitors with disabilities can find a space for relaxation. Another new service is the Pneuservice Colours without Barriers, where wheelchair users can have their manual or electric wheelchairs repaired in case of any issues. Both of these new areas will be marked on a special map for visitors with disabilities, which will be available at the festival.
We also offer visitors with disabilities the opportunity to reserve a place in the festival tent city including a parking spot. It is also possible to reserve a parking spot directly at the main entrance to the festival grounds. For all reservations, we have set up a new email address: rezervacebezbarier@colours.cz and the phone number +420 601 050 255.
This year, we have prepared essential practical information for our visitors with visual impairments, including a site map in Braille and a special 3D model of the Gong Hall for the blind.
For visitors with hearing impairments, we will offer selected discussions from the Meltingpot forum with sign language interpretation. Some selected concerts by both Czech and international bands will also be interpreted. Additionally, there will be a special zone in front of the main festival stage exclusively for visitors with hearing impairments.
To enhance the comfort of our visitors with disabilities, we have concentrated all important services in one location near the main entrance to the festival site. This will include an Info Point and the Colours without Barriers ticket booth, a barrier-free taxi stand, and parking spaces reserved exclusively for ZTP and ZTP/P visitors. We have also created a new Relax Zone Colours without Barriers within the festival grounds, offering a space for informal meetings and relaxation.
We would like to remind holders of ZTP and ZTP/P cards to make sure to reserve their preferred program spots for the Meltingpot discussion forum and theatre performances at Vítkovice Gong Stage, NYC Stage, and Europe Stage via the GoOut booking system or the Colours of Ostrava website. We recommend making your reservations before the festival, but no later than 30 minutes before the program starts. Please note that you must arrive 15 minutes before the performance begins to secure your reservation, or it will be forfeited.
For any inquiries, you can contact us via email at bezbarier@colours.cz, which is available year-round. Starting from May 15, 2026, you can also reach us by phone at +420 731 932 768, where you can get all the necessary information about the project and make reservations for the services described above.
COLOURS WITHOUT BARRIERS – MORE INFORMATION:
1. Reduced admission
option to purchase a four-day festival ticket for 1490 CZK for holders of ZTP and ZTP/P disability cards, cashless payment only
tickets can be purchased only on site at the dedicated Colours Without Barriers ticket office located at the main entrance
for faster processing at the ticket office, visitors may reserve tickets in advance via email: rezervacebezbarier@colours.cz – we record name, surname, card number, companion’s name, and type of disability for statistics and service improvement
one discounted four-day ticket per ZTP card
one discounted four-day ticket including free companion entry per ZTP/P card
children under 15 with a ZTP/P card: companion pays 1490 CZK
ZTP and ZTP/P cards from other EU member states are accepted
2. Colours Without Barriers Facebook Group
the group serves for better communication with you; we publish all current information, news, and updates there
this group is not used for booking any services
you can find the group here
3. Services for Visitors with Autism
possibility to pre-order a guide specially trained to accompany people with autism; this service is free of charge, maximum duration 8 hours/day
possibility to visit a special relaxation zone exclusively for visitors with ASD within the festival grounds, marked in the special Colours Without Barriers map for visitors with disabilities
an inflatable Snoezelen therapy tent will be available in the ČEZ Family Park
don’t forget to reserve your favourite programme slots at the Meltingpot debate forum via the GoOut reservation system or on the Colours of Ostrava website. We recommend making the reservation before the festival, but no later than 30 minutes before the start of the programme. You must arrive 15 minutes before the start of the event; otherwise the reservation expires.
4. Services for Visitors with Hearing Disabilities
special area reserved only for visitors with hearing impairments directly in front of the main stage; we kindly ask these visitors to arrive at concerts in good time
option to book in advance an escort who knows the basics of sign language; this service is free of charge and the maximum time for providing an escort is 8 hours per day
selected talks and discussions at the Meltingpot forum will be interpreted into Czech Sign Language
selected concerts will also be interpreted into artistic sign language
a complete list of concerts and talks interpreted into sign language will be available for download here
don’t forget to reserve your favourite programme slots at the Meltingpot discussion forum via the GoOut reservation system or on the Colours of Ostrava website. We recommend making your reservation before the festival, at the latest 30 minutes before the start of the programme. You must arrive 15 minutes before the start of the event, otherwise the reservation becomes invalid.
basic information about the project in Czech Sign Language can be found in this short video:
5. Services for visitors with visual impairments
option to book in advance an escort specially trained to accompany blind and visually impaired visitors; this service is free of charge, with a maximum of 8 hours per day
practical guide for blind visitors in Braille
tactile map of the festival grounds for blind visitors, with all stages marked
at the Colours Without Barriers Info Point located at the main entrance, a 3D tactile model of the Gong Hall will be available for borrowing
the 3D model of the Gong Hall is lightweight and portable; visitors with visual impairments can borrow it free of charge with a refundable deposit of 200 CZK, helping them better visualize the space where our most attractive talks, concerts, and theatre performances take place
holders of ZTP and ZTP/P disability cards are reminded to reserve their preferred programme items at the Meltingpot discussion forum via the reservation system GoOut or on the Colours of Ostravawebsite. Reservations can be made no later than 30 minutes before the programme begins. If you have a reservation, please arrive at least 15 minutes before the start of the event; otherwise, the reservation becomes invalid.
6. Accessible Campsite
This year we offer accessible accommodation for our visitors in the festival campsite located at Slezskoostravský hrad (Silesian-Ostrava Castle).
Within the campsite, we designate a special area for visitors with ZTP or ZTP/P disability cards, offering:
50 festival tents, each intended for two people – accommodation free of charge
20 places for your own tent – space provided free of charge
40 parking spaces free of charge
Capacity of the campsite is limited and a reservation of a tent, a spot for your own tent, or a parking place is required in advance via email: rezervacebezbarier@colours.cz or by phone at +420 601 050 255.
based on your reservation for the campsite, we will issue a voucher with a barcode and send it to you by email
once printed, the voucher will authorize your entry to the campsite
when entering the campsite, in addition to the voucher, you must present a valid ZTP or ZTP/P disability card
for voucher holders, we will ensure the sale of discounted festival tickets (1490 CZK) directly in the campsite, so you do not need to visit the special Colours Without Barriers ticket office at the main festival entrance (cashless payment only)
without prior reservation (without a voucher), we cannot guarantee accommodation in our campsite
7. Parking Reservations
next to the festival grounds, we have reserved 60 free parking places for holders of ZTP and ZTP/P disability cards
in the campsite parking area, we have reserved 40 free parking places (see point 6)
reservations will be made via email: rezervacebezbarier@colours.cz or phone +420 601 050 255
to make a reservation, you must provide the licence plate number, phone number, disability card number and type of disability (for statistics and service improvement)
based on your reservation, we will issue a voucher with a barcode and send it to you by email
once printed, the voucher will authorize your parking
on site, in addition to the voucher, you must present a valid ZTP or ZTP/P disability card
without prior reservation (without a voucher), you will not be able to park in the festival area
8. Accessible Transport within Ostrava (BB TAXI)
rides will operate only from the festival, within the city of Ostrava and its suburbs that are part of the Ostrava Public Transport System
for rides from the festival, a special BB TAXI stop at the main festival entrance will be used
two accessible BB TAXI vehicles will depart every hour between 18:00 and 02:00, taking you to your hotel, the train station, or home within Ostrava
the price of accessible transport within Ostrava is 100 CZK per ride/person, cashless payment only
the organizer reserves the right to refuse transportation to intoxicated or inappropriate passengers
for more information about accessible transport, a dedicated phone line is available from 1 July 2026 at +420 732 253 505
9. Colours Without Barriers Guides
Guides are volunteers who help visitors navigate the festival grounds, accompany them, and guide them through the program
you can reserve a guide in advance who knows the basics of Czech Sign Language
visitors who are blind or visually impaired can request a guide specifically trained for supporting visually impaired individuals
it is also possible to request a guide specially trained to accompany visitors with autism
please note that our guides do not provide personal assistance services in social care (meals, hygiene, etc.)
guide reservations can be made via email: bezbarier@colours.cz or from 15 May 2025 via infoline +420 731 932 768
guides can be recognized by their “Colours Without Barriers Guide” t-shirts
this service is free of charge
the maximum duration of guide service is 8 hours per day
10. Special Zones, Equipment and Facilities for Visitors with Disabilities
the “Colours Without Barriers Chill-out Zone” offers a space for rest and relaxation; it is located near the World of Technology and marked on the special Colours Without Barriers map. The zone was created thanks to our partner CTP Park.
another service is the “Pneuservis & Charging Point – Colours Without Barriers”, where you can have your electric or mechanical wheelchair repaired, or recharge an electric wheelchair. This service is provided by Ortoservis s.r.o., located in the OSTRA DAKAR ZONE in front of the Gong building.
the Colours Without Barriers ticket office is located at the festival’s main entrance; discounted tickets can only be purchased here (except for accommodation in the camp – see point 6)
a special entrance for ZTP and ZTP/P visitors is available at the main festival gate, where these visitors receive priority check-in
lockable accessible toilets – TOI TOI; each holder of a ZTP or ZTP/P card will receive a code for these toilets at the Colours Without Barriers Info Point
the festival area also includes accessible flushing toilets equipped with the Eurokey system; don’t forget to bring your key or arrange one in advance
two accessible viewing platforms reserved exclusively for wheelchair users – one located near Stage 1 and another near Stage 2
all accessible buildings in the area (Aula Gong, STC, Důl Hlubina) are equipped with accessible toilets and lifts
11. Practical Guide with Map
The festival issues a special map of the grounds highlighting all locations designated for ZTP and ZTP/P visitors (accessible toilets, platforms, lifts, showers, camp, parking, BB TAXI stops).
The map in Czech and English also includes practical advice for visitors with disabilities.
A Braille version with a tactile plan of the grounds, including marked festival stages, is also available.
The guide with the map is available free of charge at the Colours Without Barriers Info Point and the Colours Without Barriers ticket office.
From 15 May 2026, the Colours Without Barriers info line will be operational year-round: +420 731 932 768, bezbarier@colours.cz.
The phone line for BB TAXI information is active from 1 July 2026 at +420 732 253 505.
We have set up a new reservation email: rezervacebezbarier@colours.cz and reservation hotline +420 601 050 255 (active from 1 April 2026) — for parking, camp reservations and ZTP/ZTP/P tickets.
During the festival, all essential services for visitors with disabilities will be concentrated at one place at the main entrance to the festival area (Info Point, ticket office, accessible taxi stand, parking spaces reserved for ZTP and ZTP/P visitors).
